Frequently Asked Questions

Everything brands ask us before signing.

Coverage, pricing, onboarding, integrations and compliance — answered in plain language.

General

What is eColoso and what services do you provide?▾
eColoso is a tech-driven 3PL (third-party logistics) provider headquartered on the Costa del Sol, Spain, offering API-first fulfillment, reverse logistics, and global shipping to help international brands scale across Spain and Europe. Learn more on our eColoso Home Page.
How fast can I onboard my store with eColoso?▾
Onboarding is express and takes just hours—not weeks—allowing you to connect your sales channels and start fulfilling quickly. Get started by visiting our eColoso Contact Page.
Which eCommerce platforms can connect to eColoso?▾
eColoso integrates with over 40 eCommerce platforms, including Shopify, WooCommerce, Amazon, Etsy, Magento, PrestaShop, BigCommerce, and Wix. Read more on our eColoso Help Page.
Where is eColoso located in Spain?▾
eColoso operates local hubs across Spain, including key fulfillment and inspection locations in Marbella, Málaga, and Madrid. Find out more at our eColoso Spain Delivery Points.
What is eColoso's average order dispatch time and accuracy rate?▾
We maintain an average dispatch time under 24 hours and an order accuracy rate of 98.7%. Discover how we achieve this on our eColoso Services Page.

Pick & Pack

What is your cut-off time for same-day order fulfillment?▾
Our cut-off time for same-day fulfillment is 18:00 CET every business day. We ensure 98.7% order accuracy and maintain an average dispatch time of under 24 hours. You can find more information about our fulfillment process on our Pick & Pack services page.
What is eColoso’s same-day dispatch cutoff time for Pick & Pack?▾
Orders received before our same-day cutoff time of 18:00 CET are picked, packed, and dispatched on the same day. Learn more at eColoso Pick & Pack Fulfillment.
How accurate is eColoso’s picking and packing process?▾
Our fulfillment engine operates with SKU-level accuracy to deliver a 98.7% order accuracy rate. Explore our fulfillment system at eColoso Pick & Pack Fulfillment.
How is inventory tracked across multiple sales channels?▾
Inventory is live-synced in real-time across every warehouse and connected sales channel to eliminate stockouts and double-selling. Read more at eColoso Pick & Pack Fulfillment.
Does eColoso support automated custom order routing?▾
Yes, our auto-routing engine selects the optimal carrier, shipping lane, and SLA for each order based on your custom rules. Learn more at eColoso Pick & Pack Fulfillment.
Can eColoso shorten dispatch transit times?▾
Yes, our system eliminates standard cross-docking bottlenecks to lower overall dispatch transit times to under 24 hours. Discover how on eColoso Pick & Pack Fulfillment.

Returns Management

Can a retailer earn money from returns?▾
We provide an App which allows you to automate the returns process for your clients. You send your clients a link to create a label to return the item to you and we pay you a percentage for every package booked via the App.
How fast are returns inspected and restocked at eColoso?▾
Returned items are inspected, graded, and repacked within 48 hours of drop-off at our Spanish hubs. Learn more at eColoso Returns Handling & Management.
How much money can I recover from customer returns with eColoso?▾
Our local Spanish inspection hubs help brands achieve up to a 45% reduction in return costs and up to 92% Grade A inventory recovery. Explore details at eColoso Returns Handling & Management.
Does eColoso provide a return portal for my customers?▾
Yes, eColoso provides a customizable, branded returns portal where end-customers can register returns, choose reason codes, and generate return shipping labels. Find out more at eColoso Returns Handling & Management.
What return processing options are available at the inspection hubs?▾
Items can be verified, graded with photos, consolidated and shipped back in bulk, resold locally, donated, or disposed of based on your policy. Learn more at eColoso Returns Handling & Management.
Can eColoso help me resell returned items locally?▾
Yes, Grade A items can be repackaged and made available for immediate local resale to prevent loss of value. Read more on eColoso Returns Handling & Management.

Door-to-Door Delivery

How many countries does eColoso deliver to?▾
eColoso reaches customers in over 220 countries and territories worldwide. Explore coverage details on eColoso Door-to-Door Global Delivery.
How does multi-carrier optimization work with eColoso?▾
Our routing engine continuously rate-shops across 35+ partner carriers to select the most cost-effective and reliable delivery lane for every order. Learn more at eColoso Door-to-Door Global Delivery.
Does eColoso handle international customs documentation like DDP and IOSS?▾
Yes, our system automates documentation for DDP (Delivered Duty Paid), IOSS (Import One Stop Shop), and post-Brexit customs requirements. Find out more at eColoso Door-to-Door Global Delivery.
Can my customers track their international shipments in real time?▾
Yes, eColoso provides real-time tracking links and live status events for all domestic and international shipments. Visit eColoso Door-to-Door Global Delivery.
How are delivery exceptions managed during global shipping?▾
Our platform monitors shipments automatically and sends live exception alerts so issues can be resolved before impacting the customer. Check out eColoso Door-to-Door Global Delivery.

Storage & Warehousing

Where are eColoso’s main warehousing facilities located?▾
Our network features strategically located warehouses and logistics hubs across Spain in Marbella, Málaga, and Madrid. Find details on eColoso Storage & Warehousing.
Is eColoso’s storage capacity scalable for fast-growing brands?▾
Yes, eColoso offers a modular logistics architecture that allows you to scale storage capacity as your inventory requirements expand. Learn more at eColoso Storage & Warehousing.
How does eColoso ensure audit readiness and inventory safety in its warehouses?▾
Every storage layer is API-first, audit-ready, and backed by live stock synchronization across all system points. Read more at eColoso Storage & Warehousing.
Can eColoso manage both B2C and bulk B2B inventory in Spain?▾
Yes, eColoso provides flexible warehousing solutions designed for both individual B2C fulfillment and bulk B2B logistics. Visit eColoso Storage & Warehousing.
Does eColoso support cross-docking operations?▾
Yes, our infrastructure supports optimized cross-docking workflows that streamline transit times and reduce static holding costs. Check details on eColoso Storage & Warehousing.

Logistics Services

Can we send batteries by air?▾
We do not send batteries by air.
What full-suite logistics modules does eColoso provide?▾
eColoso offers modular solutions covering Pick & Pack fulfillment, reverse logistics, multi-carrier global shipping, API integration, and warehouse management. Explore all on eColoso Logistics Services.
Can I select only the logistics modules I need right now?▾
Yes, eColoso allows you to pick the exact modules you need today and seamlessly add additional services within hours as your business scales. Learn more on eColoso Logistics Services.
How does eColoso assist international brands expanding into Spain?▾
We act as a complete logistics OS, providing domestic warehousing, fast carrier connections, and local returns handling to eliminate expansion barriers into Spain. Discover more on eColoso Logistics Services.
Are eColoso’s logistics services compliant with local Spanish regulations?▾
Yes, all operational workflows and reverse logistics loops are fully locally legal and compliant in Spain and the EU. Visit eColoso Logistics Services.
How does eColoso help lower operational overhead for eCommerce brands?▾
By replacing manual workflows, spreadsheets, and carrier escalations with automated single-API routing and document management. Read more at eColoso Logistics Services.

Digital Solutions

How fast does the eColoso API process order ingestion and label creation?▾
Our single REST/Webhook API executes order ingestion, label generation, and status event creation in under 200ms. Learn more at eColoso Digital Solutions.
Does eColoso offer webhooks for real-time order status updates?▾
Yes, eColoso features webhooks and REST endpoints that stream live status changes directly to your eCommerce platform or ERP. Explore details on eColoso Digital Solutions.
Can I monitor live shipping activity from a centralized dashboard?▾
Yes, eColoso provides an online operational dashboard that gives complete visibility over active orders, carrier statuses, and returns. Visit eColoso Digital Solutions.
How does eColoso automate export and customs paperwork?▾
Our digital engine auto-generates compliance documents for DDP, IOSS, and customs declarations instantly upon order ingestion. Read more at eColoso Digital Solutions.
Is developer documentation available for eColoso’s API?▾
Yes, eColoso provides developer-friendly API integration guidelines to ensure seamless setup within hours. Discover more on eColoso Digital Solutions.

Marbella Services — Services

What local fulfillment services are hosted at the eColoso Marbella hub?▾
Our Marbella hub provides localized order receiving, inventory storage, same-day pick & pack fulfillment, and local returns processing. Learn more at eColoso Spain Delivery Points.
Does the Marbella hub handle return inspections for Costa del Sol sales?▾
Yes, the Marbella facility acts as a primary inspection hub where returned items are unboxed, condition-graded, and prepared for restocking. Read more at eColoso Returns Handling & Management.
Are consumer-oriented mail and parcel drop-off services available in Marbella?▾
Yes, eColoso operates a separate Local Consumer Services Platform for non-commercial personal shipping, mail forwarding, and parcel drop-off. Check out our eColoso Consumer Platform.
Can local Marbella businesses use eColoso for same-day regional dispatches?▾
Yes, local businesses on the Costa del Sol can use our Marbella facility for fast regional dispatches across Andalusia and mainland Spain. Learn more at eColoso Spain Delivery Points.
Does the Marbella hub support same-day cross-docking for Grade A returned items?▾
Yes, Grade A returned merchandise processed in Marbella can be cross-docked on the same day for immediate local order fulfillment. Discover more at eColoso Returns Handling & Management.

Marbella Services — How It Works

How do I send my stock into eColoso’s Marbella hub?▾
You can send freight directly to our Marbella address after creating an inbound consignment request through our digital dashboard. Get started at eColoso Help Page.
What happens when an order is placed on my shop for fulfillment from Marbella?▾
The order is automatically ingested via API, auto-routed, picked and packed before 18:00 CET, and handed to the chosen express carrier. Learn more on eColoso Pick & Pack Fulfillment.
How are customer returns directed back to the Marbella hub?▾
Customers register returns on your branded portal, receive a drop-off label, and return the item directly to our Marbella inspection facility. Read details at eColoso Returns Handling & Management.
How long does it take for Marbella staff to log inbound inventory?▾
Inbound inventory arriving at the Marbella hub is received, verified, and updated in your live stock dashboard within 24 hours. Visit eColoso Help Page.
Can I track the live workflow of my Marbella dispatches and inspections?▾
Yes, your dashboard displays live updates showing pending dispatches, in-transit items, and completed return inspections. Check out eColoso Digital Solutions.

Marbella Services — Pricing

How does eColoso charge for Pick & Pack services in Marbella?▾
Pick & Pack pricing is transparently structured per unit and order based on SKU complexity and selected packaging options. Request a tailored quote at eColoso Contact Page.
Is there a long-term commitment required for warehousing in Marbella?▾
No, eColoso offers modular, pay-as-you-grow logistics flexibility without locking you into rigid long-term contracts. Contact us for details at eColoso Contact Page.
How are returns handling and grading priced at eColoso Marbella?▾
Returns management is billed per processed unit, factoring in inspection level, photo documentation, and repackaging requirements. Request a quote at eColoso Contact Page.
How can I compare shipping rates for my Marbella outbound parcels?▾
Our auto-routing system automatically rate-shops across 35+ carrier partners to offer you the best price and SLA per shipment. Request a rate card via eColoso Contact Page.
How do I request a custom pricing estimate for my brand’s logistics in Spain?▾
You can request a quick custom quote directly online or talk with our logistics experts to structure your pricing plan. Visit the eColoso Contact Page.