Your returns are usually processed within 1 to 2 working days of arrival.
They will be registered on your portal with the relevant information available depending on your chosen service level from Basic through to Graded as well as FBA returns.
3. Your consolidated shipment is prepared
We consolidate your items and prepare a consolidated shipment based on a shipping rule to suit your needs. This can be on a timed weekly, every 2 weeks or monthly or when a box or pallet is full.
4. We ship your goods back to you
When your consolidated shipment is ready you will be notified by email with the relevant information such as a courier name, tracking reference and a tracking link.
Optional Extras – Resales
You can avoid cross border returns expenses by using our Reseller service. We will hold your returned items in stock and arrange for delivery to an alternative client once you advise us.