You sent your parcel through your normal delivery service and for some unknown reason the package is not delivered. The package is sitting in a local warehouse in a foreign country and the email notifications start arriving advising you that you have 5 days to arrange for the receiver to collect it from a drop off point or to provide new information for a second delivery attempt to take place.
Unbelievably millions of shipments a year are not successfully delivered even though they have been paid for. What happens next?t.
In the above scenario the problem will be resolved in time and your client will finally receive their package or if no resolution is provided the item will normally be re-directed to a centralized hub for return to you. So now you not only have to cost for the original delivery but you also now have to pay for the return of the shipment.
At this point you have a choice to refund your client – who at this point will not be happy and will probably never buy from your eCommerce platform again, or you can pay to go through the same process again and hope that this time the delivery arrives safely.